Frequently Asked Questions

Payment methods

  • Which payment methods do you support?
    PayPal is our main payment gateway provider. All major credit cards are supported, as well as bank transfer and local payment methods.
  • I don’t want to create a Paypal account, can I still buy from Tokyo Dawn Records?
    Yes. A PayPal account or registration is not required for credit card payments. In this case, PayPal only acts as payment gateway.
  • Can’t I just do direct bank transfer? Without PayPal inbetween?
    This is currently not possible. However, we’re working on such an option and hope to support direct bank transfers as soon as possible.
  • All your prices are in EURO, don’t you support other currencies?
    PayPal supports many currencies. During the Paypal payment process, you will see the exact total in your currency.

Payment process

  • What happens after checkout?
    You will be forwarded to the PayPal payment/login page where you’ll be asked to verify your purchase, provide a shipping address (if required) and confirm the transaction. PayPal will then redirect you to tokyodawn.net where you’ll be able to download your items. Additionally, a confirmation e-mail with download instructions will be sent to your PayPal e-mail address, so it’s recommended to keep this address up-to-date.
  • I haven’t received a confirmation e-mail after payment, what now?

    The confirmation e-mail is sent to your PayPal e-mail address. It’s usually delivered instantly, but may take a few minutes under rare circumstances. In case nothing happens, keep an eye on your spam folder. If you still can’t find the confirmation e-mail, go to your Paypal profile and make sure the transaction was really successful.

    Finally, if all that doesn’t help, get in touch with us and we’ll help you as fast as we can.

  • Is the access to my digital purchases limited? How often can I download my files?
    You can access your customer-profile at any time and download your music as often as you want.

Formats

  • What is the music delivery format?
    All audio purchases are instantly delivered in the form of a zipped folder containing high quality 320kbps MP3. A download of lossless FLAC files is also possible without extra fees.
  • What is FLAC?
    FLAC is a free, lossless audio codec supported by most devices and players. The format provides exactly the same quality as a CD or WAV, but at a smaller size. Many software-tools allow you to convert FLAC file into WAVs (or AIFFs) if prefered. More about the FLAC format.

Shipping

  • When can I expect to have my physical purchase delivered?

    We will send out your package within the next five working days (from Germany).

    In case you’re living on the opposite side of the world, the delivery shouldn’t take longer than 14 days.

  • Do you offer a shipping discount when buying multiple item?
    We offer a very low flatrate for international shipping, so shipping discounts are not possible.

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