Refunds are only possible in the following cases:
Physical products can be returned within 4 weeks after purchase. We'll either replace product or refund the payment.
Given a reasonable technical problem, software licenses can be returned within 7 days after purchasing the license.
In doubt, do not hesitate to get in touch with us. We'll try to work out the most satifactory solution for you.
The confirmation e-mail is sent to your PayPal e-mail address. It is usually delivered instantly, but may take a few minutes under rare circumstances. In case nothing happens, keep an eye on your spam folder. If you still can't find the confirmation e-mail, go to your Paypal profile and make sure the transaction was really successful.
Finally, if all that doesn't help, get in touch with us and we'll help you as fast as we can.
In rare cases, it is possible that either your e-mail provider or self-hosted e-mail server ip got blacklisted by our anti-spam filters. Another case happens when your e-mail provider black-list our own e-mail server for whatever reason (pacbell in most cases). In both cases, we'll have great difficulties to contact each other. In doubt, try to contact us via alternative e-mail inboxes or better, with a private message on Facebook.
If your Paypal e-mail address doesn't work, our servers won't be able to send out your purchase notification. Don't panic, just get in touch with us and we'll sort this out as soon as possible.
All our commercial plugins come in two versions, a completely free standard edition, and an enhanced "Gentleman's Edition".
We do this in contrast to the traditional model relying on a full edition and a strongly restricted demo version. This approach has several advantages, both for the end-user and our development process. The most apparent is the fact that it enables us to offer the standard edition for free, which in turn helps us to promote and test the plugin effectively and efficiently. On the other hand, the end-user can evaluate the plugin with all the time he needs, and if interested, acquire the "Gentleman's Edition" at relatively low cost.
The main disadvantage is that there's no way to demo the additional features introduced by the given "Gentleman's Edition". But we're hoping that quality of the free, standard editions give you sufficient confidence to consider a purchase! :)
To be clear, the Gentleman's Edition is not meant to discriminate women (see gentleman's agreement, gentleman scientist and so on).
We will send out your package within the next five working days (from Germany).
In case you're living on the opposite side of the world, the delivery shouldn't take longer than 14 days.
First of all, please have a look at our frequently asked questions. You can find all FAQ categories to the left.
For questions about with our audio software products, you'll find additional information in the product's user-manual and the official support forum.
Please fill a bug report and we'll get back to you as soon as possible.
No problem, just get in touch for personal assistance. We'll get back to you as soon as possible.
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