Support & Frequently Asked Questions

  • Support
  • Payment
  • Product delivery
  • Audio plugins
  • Physical products
  • Which payment methods are supported?
    Our shop uses PayPal is main payment gateway. It supports Paypal, credit cards and various national payment methods.
  • I don't want to create a Paypal account, can I still buy from Tokyo Dawn Records?
    Yes. A PayPal account or registration is not required with credit card payments. In this case, PayPal purely acts as payment gateway.
  • Can't I just do direct bank wire? Without PayPal inbetween?
    Yes, this is possible, but the process usually takes a few days. Please get in touch with us.
  • All your prices are in EURO, don't you support other currencies?
    Our shop supports EURO only. The final total in your currency will be shown during Paypal's payment process.
  • What happens after checkout?
    Your order is delivered instantly.
  • Is the access to my digital purchases limited? How often can I download my files?
    You can access your customer-profile at any time and download your files as often as you want.
  • What is the music delivery format?
    All audio purchases are instantly delivered in the form of a zipped folder containing high quality 320kbps MP3 and lossless FLAC files.
  • What is FLAC?
    FLAC is a free, lossless audio codec supported by most devices and players. The format provides exactly the same quality as a CD, but at a smaller size. Many software-tools allow you to convert FLAC file into WAVs (or AIFFs), if preferred. More about the FLAC format.
  • What's the deal with standard editions and GE?

    All our commercial plugins come in two versions, a completely free standard edition, and an enhanced "Gentleman's Edition".

    We do this in contrast to the traditional model relying on a full edition and a strongly restricted demo version. This approach has several advantages, both for the end-user and our development process. The most apparent is the fact that it enables us to offer the standard edition for free, which in turn helps us to promote and test the plugin effectively and efficiently. On the other hand, the end-user can evaluate the plugin with all the time he needs, and if interested, acquire the "Gentleman's Edition" at relatively low cost.

    To be clear, the Gentleman's Edition is not meant to discriminate women, it represents a gentleman's agreement.

  • How are audio plugins delivered?
    Products are instantly available from your customer profile. Audio plugins can be downloaded and installed in the form of a Mac package, a Windows installer, or manually with the "no installer" version (for windows). An appropriate Key file will be generated and offered for download, where applicable.
  • What kind of copy protection can I expect?
    Our commercial audio-plugins use a light-weight, key-file based copy protection scheme. No Challenge/Response, no dongle, no machine dependency. In no event will copy protection affect sound integrity or project persistence.
  • Can I transfer or sell my license?
    Yes, this is possible after a minimum license holding time of 6 months. Please get in touch with us.
  • Do the plugins work on a Power PC Mac?
    No, our plugins do not run on Power PC Macs.
  • When can I expect to have my physical purchase delivered?

    We will send out your package within the next five working days (from Germany).

    In case you're living on the opposite side of the world, the delivery shouldn't take longer than 14 days.

  • Do you offer a shipping discount when buying multiple items?
    We offer a very low flatrate for international shipping, additional discounts are not possible.
  • My purchase took damage during delivery!
    Please get in touch with us for replacement or a refund.
  • I need assistance!

    First of all, please have a look at our frequently asked questions. You can find all FAQ categories to the left.

    For questions about our audio software products, you'll find additional information in the knowlege base.

  • I've spotted a possible bug in your software!

    Please fill a bug report and we'll get back to you as soon as possible.

  • The FAQs are no help for me!

    No problem, just get in touch for personal assistance. We'll get back to you as soon as possible.

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